Privacy Policy

Introduction

dynamiqoris AG ("we", "us", or "our") operates the website dynamiqoris.pro and provides gym CRM and member management software services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Data Controller Information

The data controller for your personal information is dynamiqoris AG, a company registered in Austria with registration number FN739584a, located at Graben 162, 1099 Vienna, Austria. You can contact us at privacy@dynamiqoris.pro or +43 11407874 for any privacy-related inquiries.

Data Collection

We collect several types of information from and about users of our website and services. The data we collect includes:

• Personal identification information (name, email address, phone number, postal address)
• Company information (business name, industry, size)
• Technical information (IP address, browser type, device information)
• Usage information (pages visited, time spent on site, click patterns)
• Communication records (emails, chat logs, support tickets)
• Payment information (billing address, payment method details)

How We Use Your Information

We use the information we collect about you to provide, maintain, and improve our services. Specifically, how we use your information includes:

• Providing and maintaining our software services
• Processing payments and managing subscriptions
• Communicating with you about your account and our services
• Providing customer support and technical assistance
• Improving our website and services based on your feedback
• Sending marketing communications (with your consent)
• Complying with legal obligations and protecting our rights

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract performance: To provide our services and fulfil our contractual obligations
• Legitimate interests: To improve our services, prevent fraud, and ensure security
• Consent: For marketing communications and non-essential cookies
• Legal obligation: To comply with applicable laws and regulations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service providers who assist us in operating our website and conducting business
• Payment processors for handling transactions
• Analytics providers (such as Google Analytics) for website improvement
• Legal authorities when required by law or to protect our rights
• Business transfers in case of merger, acquisition, or sale of assets

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Specifically, we retain account information for the duration of your subscription plus 7 years for accounting purposes, communication records for 3 years, and website analytics data for 26 months. When data is no longer needed, we securely delete or anonymise it in accordance with our data retention schedule.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of processing in certain circumstances
• Data portability: Request transfer of your data to another service
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent for processing based on consent

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission, to protect your personal information.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding your personal data, please reach out to us:

• Email: privacy@dynamiqoris.pro
• Phone: +43 11407874
• Address: dynamiqoris AG, Graben 162, 1099 Vienna, Austria

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data violates applicable data protection laws. In Austria, the supervisory authority is the Austrian Data Protection Authority (Datenschutzbehörde).